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Refund and Returns Policy

Refund & Return Policy

Effective Date: 22 September 2025

At MADigitalZone, we are committed to delivering high-quality digital products and ensuring customer satisfaction. Because our products are digital downloads, specific conditions apply to refunds and returns. Please read this policy carefully before making a purchase.

1. Digital Product Refund Policy

All products sold on MADigitalZone.com are digital and become accessible immediately after purchase.
As such, they are considered delivered and used once downloaded, and refunds are generally not provided after the transaction is completed — except in the limited cases described below.

2. Eligibility for Refunds

Refund requests may be considered under the following circumstances:

  • Technical Errors:
    If the purchased product is corrupted, incomplete, or unusable due to an error on our end, we will verify and issue a refund accordingly.

  • Non-Delivery:
    If you did not receive the product download link after payment due to a technical issue, please contact us with your order details. We will resend the file or process a refund.

  • Duplicate Purchase:
    If the same item was purchased more than once accidentally, we will refund the duplicate charge after verification.

3. Non-Refundable Situations

Refunds will not be issued under the following conditions:

  • Change of Mind:
    Refunds are not offered for buyers who decide they no longer want the product after purchase.

  • Incompatibility:
    It is the buyer’s responsibility to ensure the product is compatible with their device, operating system, or software before purchasing.

  • Failure to Download:
    If you encounter issues while downloading, please contact our support team for assistance. Once the file is successfully downloaded, refunds will not be possible.

  • Misuse or Misunderstanding:
    Refunds cannot be granted for misunderstandings of product descriptions, features, or usage. We recommend reviewing product details thoroughly before purchasing.

4. Refund Request Process

If you believe your situation qualifies for a refund, please follow these steps:

  1. Contact Us:
    Email support@madigitalzone.com with your order number, a brief explanation of the issue, and any supporting screenshots or files.

  2. Review:
    Our team will investigate the matter and determine eligibility within 3–5 business days.

  3. Refund Issuance:
    If approved, refunds will be processed to your original payment method within 5–7 business days.
    (Processing times may vary depending on your payment provider.)

5. Contact Information

If you have any questions or require assistance, please contact us at:

Email: contact@madigitalzone.com
Address: MADigitalZone, , Bangladesh

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